Cimsoft Lifecycle Solutions

InCommand provides a comprehensive AVEVA lifecycle management solution that helps manufacturers maintain reliable, secure, and optimized OT environments. By combining proactive monitoring, AI-assisted diagnostics, and expert AVEVA support, InCommand ensures that SCADA, MES, historian, and database systems remain healthy and operational.

Proactive OT Lifecycle Management for AVEVA Systems

Cimsoft InCommand delivers AVEVA lifecycle management services designed to simplify the operation and maintenance of AVEVA-based SCADA and MES systems. Built for manufacturing and industrial environments, InCommand combines proactive monitoring, automated diagnostics, and expert support to reduce downtime, improve system health, and free internal teams to focus on higher-value work.

InCommand

InCommand Assist

Access to SMEs (16hrs/quarter)
Proprietary OT system monitoring
Proactive OT system support

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InCommand Select

Access to private tech user forum
Access to SMEs (>64hrs/quarter)
Proprietary OT system monitoring
Optional proactive OT system support
Windows patching & AVEVA critical patch updates
Optional disaster recovery
Optional enhanced application support

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InCommand Operate

Access to private tech user forum
Unlimited training
Access to SMEs (16hrs/quarter)
Proprietary OT system monitoring
24×7 proactive OT system support
Disaster recovery
Windows patching & AVEVA critical patch updates
Optional enhanced application support

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InSider

InSider is a member-based learning and support program designed to strengthen your team’s technical capability, speed up onboarding, and provide continuous access to expert guidance. It combines structured training, expert support, and peer community into a single connected experience.

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Built for AVEVA Users. Backed by Us.

InCommand is more than support. It’s a strategic investment in uptime, security, and peace of mind. To learn more about response levels and timelines for disaster recovery, remote monitoring, and patch management, download the brochure.

Benefits

Proactive Monitoring

InCommand continuously monitors HMI’s, historians, MES, and SQL servers to assess the health of OT assets. This includes analyzing proprietary AVEVA log files and SIEM data from various sources.

Issue Detection and Resolution

InCommand leverages InGeniusAI, an AI chatbot, to automate the diagnosis of log file anomalies. InGeniusAI identifies potential issues and suggests fixes, streamlining support processes and increasing efficiency.

Comprehensive Lifecycle Support

InCommand provides services covering disaster recovery, patch management, remote incident response, software upgrades, and system maintenance for both operating systems and AVEVA applications.

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