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Technical Support

Ensuring every deployment delivers lasting value.

We recognize the investment you’ve made with Cimsoft, and our goal is to help you protect and maximize it. A structured maintenance and support strategy is essential to reducing long-term software and hardware lifecycle costs while ensuring your systems continue to perform at their best.

From initial implementation to daily operations, ongoing maintenance, optimization, and future evolution, the Cimsoft team, supported by our trusted software partners, is with you at every step.

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AVEVA Customer FIRST Support

This core support program is designed to adapt to your requirements—whether you need essential support for a stable, well-established application or a higher level of service with proactive engagement for mission-critical systems.

With AVEVA Customer FIRST, you benefit from:

  • Optional services and expert resources to support user adoption, improve productivity, optimize system performance, and adapt to evolving business needs
  • Ongoing software maintenance and innovation, including access to version upgrades that keep your solutions up to date and ready to respond to new challenges and opportunities
  • Direct access to technical support specialists who help accelerate time to value and resolve issues efficiently during installation, configuration, and upgrades

Resources

Cimsoft Client Portal login page

AVEVA Customer FIRST for System Integrators

System Integrator partners may qualify for additional AVEVA Customer FIRST benefits, including:

  • Two training seats in Cimsoft-led classes
  • Consignment Development Licenses (Runtime support is not included with consignment licenses. Consignment product support is available exclusively to System Integrators, OEMs, and VAR partners during the application development phase. Once an application is commissioned and enters production, the end user must hold their own AVEVA Customer FIRST subscription to receive runtime support for the deployed products).
Contact us to learn more

Technical Support Hotline
1-877-246-6301

Our highly trained support professionals handle more than 2,500 unique support requests annually, maintaining an average customer satisfaction rating of over 95%.
95% of calls are answered in under three minutes – 60% of issues are resolved within one business day